Think small to get big ... an effective & usable operations manual is essential to smooth operations and growth.
We can help you create this useful tool, as part of your pre-opening process or as an addition to your current operations to ensure the continued success of your business
At your Secret Service ... our Mystery Guest program is designed to assess your operation from the guests perspective.
Our unique program takes into account your standards and objectives and assesses them against the reality of the operation.
An essential tool in growing and managing your business
We like to think we know our own operations best and often we do but there can still be a disconnect between what we think we are offering and what the guess is experiencing.
Our Operations Assessment is an enhanced Mystery Guest program that evaluates your performance matched against your standards.
Sometimes we all need a little help with getting focused or started along the right path. Our Brainstorming Seminars are the answer ... we create an environment and facilitate you and your team to find the right ideas and solutions. Whether starting a new project or adding new life to an existing project this approach works wonders